Privacy Policy

We collect only the information needed to provide our services:

• Personal identifiers — Name, email address, phone number, and delivery address
• Account data — Login credentials and profile preferences
• Order and transaction records — Order history, billing details, and GST information
• Design files — Images, logos, and documents you upload for customisation (stored to enable easy reordering)
• Technical data — IP address, browser type, and device information for security and analytics (anonymised)

• Order fulfilment — To process, produce, and deliver your products accurately
• Communication — Sending order confirmations, GST invoices, delivery updates, and support responses
• Personalisation — Recommending products based on your order history
• Platform security — Detecting and preventing fraudulent or unauthorised activity
• Legal compliance — Maintaining records for tax, GST, and regulatory requirements
• Service improvement — Understanding how Hyzo is used through anonymised analytics

• We do not sell your personal data to any third party
• We do not share your data with advertisers or data brokers
• We do not use your design files for any purpose other than fulfilling your order
• We do not store your payment card details — all payments are processed by RBI-compliant gateways

We share only the minimum data required with trusted partners to operate our services:

• Logistics partners — Delivery address and order details to courier services only
• Payment gateways — Transaction data processed securely by PCI-DSS and RBI-compliant providers
• Print and fulfilment vendors — Order specifications shared to produce your products
• Analytics tools — Anonymised usage data only, no personal identification
• Legal obligations — If required by law to comply with judicial proceedings or government requests

• Essential cookies — Required for login sessions and cart functionality
• Performance cookies — Help us understand page load times and navigation patterns (anonymised)
• You can disable non-essential cookies through your browser settings at any time

• SSL/HTTPS encryption across the entire platform
• Secure payment processing via certified PCI-DSS compliant gateways
• Strict internal access controls — only authorised personnel can access personal data
• Regular security reviews of our cloud infrastructure

• Account data — Retained while your account is active
• Order and invoice records — Retained for 7 years as required under Indian GST law
• Design files — Retained for 12 months after your last order to enable easy reordering; request deletion anytime
• Anonymised analytics data — Retained for 24 months

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access — Request a copy of all personal data we hold about you
• Correction — Ask us to correct inaccurate or outdated information
• Deletion — Request permanent removal of your data (subject to legal retention requirements)
• Portability — Request your data in a structured, machine-readable format
• Opt-out — Unsubscribe from marketing communications at any time

As required under the Information Technology Act, 2000:

We will notify registered users of material changes to this policy via email. The date at the top of this page always shows the most recent revision. Continued use of Hyzo after any update constitutes acceptance of the revised policy.